Provider: Interconnect Networks Pty Ltd (ABN 35 659 014 767), trading as RBE.

Language

We are committed to supplying and updating our documentation regularly so we communicate with you in plain language.

While our Australian-based staff do not have translation skills, we can use various translation services:

  • We can provide translated emails.
  • We can use third-party translation services on demand, for example Australian Translation Services.
  • We can provide translated documentation on request.

Information for consumers

We ensure that any information provided or made available to consumers is clear, accurate, free of material omissions, relevant, current and readily available.

Response times will vary depending on the complexity of the matter and the involvement of third-party teams. We are committed to keeping response times as short as possible.

Our staff communication skills and effectiveness are assessed by management, and feedback and review occur on customer communication regularly. Management review staff communication and consider:

  • Whether communication is appropriate for the customer’s needs, existing disabilities, language and technical skill levels.
  • Where additional technical advice is required.
  • Where other documentation is needed.

Our team add documentation and update the website to ensure:

  • All required documentation is readily available.
  • Clients can easily download all the information they need.

Our team aims to maintain documentation in line with the Web Content Accessibility Guidelines. The latest version can be viewed at w3.org/WAI/standards-guidelines/wcag.

Application of the Code and training for RBE staff

Our management team manage the training of staff. If training is required, recommendations are made to comply with our obligations. Our management team ensures that all staff interact courteously and accurately with consumers, and will respond to any failure in a manner that suits the scenario.

The following are not tolerated:

  • Rudeness to customers.
  • Harassing customers.
  • Misleading conduct with consumers.

Our management team regularly review the training, systems and processes available to staff about their roles to ensure we meet our obligations under the Code. Management also engage in training themselves as required to remain suitably informed of requirements and changes in the industry.

Assessing your capability to pay for your services

While RBE does not have dedicated credit checking for every new client, there are some cases where this is appropriate to prevent customers from arriving at a situation where they are placed in financial difficulty.

  • Our staff offer clients written and verbal explanations of expected costs.
  • Our staff encourage customers to consider their current finances, employment circumstances, wages, savings and similar factors to assess whether the product suits them.
  • When there is doubt about a client’s financial capabilities, we may engage a third-party credit checking service to assess the customer’s financial suitability for the product.

Any outcomes of credit checking activity are strictly confidential, in accordance with the Office of Consumer Affairs privacy code.

Should the outcome of a credit check, by self-assessment or third-party credit checking, be unfavourable, we will attempt to find a more suitable product. If RBE does not offer a suitable product for a new customer, we will recommend the customer look elsewhere rather than provide them with a product they find financially impossible to manage.

Disadvantaged and vulnerable consumers

A supplier must regard best practice as set out in the ACCC compliance and enforcement guidance, available at accc.gov.au.

We are committed to the principles in the ACCC guidance “Don’t take advantage of disadvantage”, also available at accc.gov.au.

We ensure that all sales representatives and staff who interact with consumers can appropriately assist disadvantaged or vulnerable consumers.

We refer to the Communications Alliance guideline “Assisting Customers Experiencing Domestic and Family Violence” (G660), available at commsalliance.com.au.

This Our Service policy is provided by Interconnect Networks Pty Ltd (ABN 35 659 014 767), trading as RBE. Information current as at July 2026.